Live chat jobs include sales, answering questions, and social media.
As more companies outsource their customer service, more work-from-home support positions are available in the United States and worldwide.
Online chat jobs are a growing part of these customer service positions. These jobs are responsible for answering questions, assisting with purchases or returns, upselling products or services, handling billing queries, moderating social media, and proving technical support.
These work-at-home jobs usually require a background in customer service, accurate and professional typing, a home computer, and an internet connection. Some of them also require expertise in certain fields, familiarity with brands, or fluency with different languages.
Companies that use remote workers for online chat jobs may hire them as either employees or independent contractors. These jobs usually pay hourly and require some level of weekly time commitment. Because customers expect that online help will always be available, many of these companies offer flexible hours that can fit around a day job, raising a family, or other commitments that you have.